Shipping policy

Shipping Policy

Last updated: October 2026

Third Hour is based in Melbourne. Every order is packed by hand and sent with Australia Post.

DISPATCH

Orders are dispatched within 2 business days. You'll receive an email with tracking once your parcel is on its way.

DELIVERY WITHIN AUSTRALIA

- Standard: free on every order during our Early Black Friday offer (limited time). Normally $10, or free on orders of $99 or more. Estimated 2–6 business days after dispatch.
- Express: $25. Estimated 1–3 business days after dispatch.

Some offers include free delivery. Where they do, it is shown at checkout.

Delivery times are Australia Post estimates and are not guaranteed. Regional and remote addresses can take longer.

INTERNATIONAL ORDERS

Third Hour is made for Australia first. We can send to a small number of other countries at a flat rate of $30, shown at checkout if your country is available. Not every product can be sent overseas.

- International delivery usually takes 7–21 business days after dispatch.
- Any customs duties, import taxes or local fees are charged by the destination country and are the customer's responsibility.
- If your country isn't available at checkout, please email us before ordering.

TRACKING

Tracking details are emailed when your order is dispatched. Please allow up to 48 hours for tracking to update.

DELAYED OR LOST PARCELS

If your parcel is delayed or appears lost, email us with your order number and we'll follow it up with Australia Post.

INCORRECT ADDRESS

Please check your address at checkout. We can't be responsible for delays or failed deliveries caused by an incorrect or incomplete address, but contact us quickly and we'll do what we can.

DAMAGED PARCELS

If your order arrives damaged, email us within 7 days of delivery with your order number and a photo, and we'll put it right.

CONTACT

Email: hello@thirdhoursleep.com