Refund Policy

Last updated: October 2026

Refund policy

We want you to feel confident trying Third Hour. If something isn't right, we're here to help.

THE 60-NIGHT MONEY-BACK GUARANTEE

Every Third Hour order is covered by our 60-Night Money-Back Guarantee. Try it for 60 nights from the day your order is delivered. If it isn't right for you, email us at hello@thirdhoursleep.com with your order number and we'll refund you.

- You can use the product. It does not need to be unopened.
- Contact us within 60 nights of delivery.
- We'll reply with the next step, usually within 2 business days.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your order arrives damaged, faulty or incorrect, please email us within 7 days of delivery with your order number and a photo. We'll replace it or refund you.

HOW REFUNDS ARE PAID

Approved refunds are returned to your original payment method, usually within 5–10 business days. Your bank or payment provider may take a little longer to show it.

WHAT ISN'T COVERED

- Requests made more than 60 nights after delivery, unless the item is faulty
- Delays caused by couriers or customs
- Orders sent to an incorrect address supplied at checkout
- Items damaged through misuse

Nothing in this policy limits your rights under the Australian Consumer Law.

AUSTRALIAN CONSUMER LAW

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

CHARGEBACKS AND FRAUD PREVENTION

We may decline a refund where we identify fraud or misuse of this policy.

CONTACT US

Email: hello@thirdhoursleep.com