Frequently Asked Questions
Frequently Asked Questions
General General
You wake up. Instead of lying there or reaching for your phone, reach for Third Hour.
Open the pouch and place the mask over your eyes. It begins warming within minutes and provides around 30 minutes of gentle warmth while you settle back into sleep.
It's designed specifically for the moment you wake between 2 and 4 a.m. — not bedtime. You wake up. Instead of lying there or reaching for your phone, reach for Third Hour.
Open the pouch and place the mask over your eyes. It begins warming within seconds and provides around 30 minutes of gentle warmth while you settle back into sleep.
It's designed specifically for the moment you wake between 2 and 4 a.m. — not bedtime.
Open the pouch and place the mask over your eyes. It begins warming within minutes and provides around 30 minutes of gentle warmth while you settle back into sleep.
It's designed specifically for the moment you wake between 2 and 4 a.m. — not bedtime. You wake up. Instead of lying there or reaching for your phone, reach for Third Hour.
Open the pouch and place the mask over your eyes. It begins warming within seconds and provides around 30 minutes of gentle warmth while you settle back into sleep.
It's designed specifically for the moment you wake between 2 and 4 a.m. — not bedtime.
As soon as you wake between 2 and 4 a.m.
The earlier you use it, the better. That's why every box says:
When you wake, use immediately.
The goal is to respond before your mind fully switches on. As soon as you wake between 2 and 4 a.m.
The earlier you use it, the better. That's why every box says:
When you wake, use immediately.
The goal is to respond before your mind fully switches on.
The earlier you use it, the better. That's why every box says:
When you wake, use immediately.
The goal is to respond before your mind fully switches on. As soon as you wake between 2 and 4 a.m.
The earlier you use it, the better. That's why every box says:
When you wake, use immediately.
The goal is to respond before your mind fully switches on.
Everyone's experience is different, so we can't promise the same result for everyone.
Third Hour was designed to help create a calmer response to middle-of-the-night wake-ups by giving you something simple to reach for immediately. Many people find that replacing lying awake or reaching for their phone with a familiar bedtime ritual helps them settle more easily. Everyone's experience is different, so we can't promise the same result for everyone.
Third Hour was designed to help create a calmer response to middle-of-the-night wake-ups by giving you something simple to reach for immediately. Many people find that replacing lying awake or reaching for their phone with a familiar bedtime ritual helps them settle more easily.
Third Hour was designed to help create a calmer response to middle-of-the-night wake-ups by giving you something simple to reach for immediately. Many people find that replacing lying awake or reaching for their phone with a familiar bedtime ritual helps them settle more easily. Everyone's experience is different, so we can't promise the same result for everyone.
Third Hour was designed to help create a calmer response to middle-of-the-night wake-ups by giving you something simple to reach for immediately. Many people find that replacing lying awake or reaching for their phone with a familiar bedtime ritual helps them settle more easily.
Because falling asleep and falling back asleep aren't the same problem.
Most sleep products are designed for bedtime. Third Hour was created for the moment you wake hours later and can't get back to sleep. That's the moment we've built everything around. Because falling asleep and falling back asleep aren't the same problem.
Most sleep products are designed for bedtime. Third Hour was created for the moment you wake hours later and can't get back to sleep. That's the moment we've built everything around.
Most sleep products are designed for bedtime. Third Hour was created for the moment you wake hours later and can't get back to sleep. That's the moment we've built everything around. Because falling asleep and falling back asleep aren't the same problem.
Most sleep products are designed for bedtime. Third Hour was created for the moment you wake hours later and can't get back to sleep. That's the moment we've built everything around.
Most warming eye masks are simply designed to feel relaxing.
Third Hour was designed around one specific moment: waking between 2 and 4 a.m.
It starts warming within seconds, requires no charging or microwave, and is designed to stay beside your bed so it's ready the moment you wake. Most warming eye masks are simply designed to feel relaxing.
Third Hour was designed around one specific moment: waking between 2 and 4 a.m.
It starts warming within seconds, requires no charging or microwave, and is designed to stay beside your bed so it's ready the moment you wake.
Third Hour was designed around one specific moment: waking between 2 and 4 a.m.
It starts warming within seconds, requires no charging or microwave, and is designed to stay beside your bed so it's ready the moment you wake. Most warming eye masks are simply designed to feel relaxing.
Third Hour was designed around one specific moment: waking between 2 and 4 a.m.
It starts warming within seconds, requires no charging or microwave, and is designed to stay beside your bed so it's ready the moment you wake.
Here's the interesting part.
To fall asleep, your body naturally releases heat and your core temperature begins to drop.
Gentle warmth around the eyes may help support that same natural process. That's why the warmth isn't just there to feel comforting. It has a purpose. Here's the interesting part.
To fall asleep, your body naturally releases heat and your core temperature begins to drop.
Gentle warmth around the eyes may help support that same natural process. That's why the warmth isn't just there to feel comforting. It has a purpose.
To fall asleep, your body naturally releases heat and your core temperature begins to drop.
Gentle warmth around the eyes may help support that same natural process. That's why the warmth isn't just there to feel comforting. It has a purpose. Here's the interesting part.
To fall asleep, your body naturally releases heat and your core temperature begins to drop.
Gentle warmth around the eyes may help support that same natural process. That's why the warmth isn't just there to feel comforting. It has a purpose.
Third Hour uses air-activated warmth.
As soon as you open the pouch, the mask begins warming naturally. There's no microwave, no charging and no batteries—it's ready the moment you wake. Third Hour uses air-activated warmth.
As soon as you open the pouch, the mask begins warming naturally. There's no microwave, no charging and no batteries—it's ready the moment you wake.
As soon as you open the pouch, the mask begins warming naturally. There's no microwave, no charging and no batteries—it's ready the moment you wake. Third Hour uses air-activated warmth.
As soon as you open the pouch, the mask begins warming naturally. There's no microwave, no charging and no batteries—it's ready the moment you wake.
No.
Third Hour is powered by air-activated warmth, so there's nothing to plug in, heat up or prepare.
Simply open the pouch and put it on. No.
Third Hour is powered by air-activated warmth, so there's nothing to plug in, heat up or prepare.
Simply open the pouch and put it on.
Third Hour is powered by air-activated warmth, so there's nothing to plug in, heat up or prepare.
Simply open the pouch and put it on. No.
Third Hour is powered by air-activated warmth, so there's nothing to plug in, heat up or prepare.
Simply open the pouch and put it on.
The mask begins warming within minutes of opening the pouch.
Because at 3 a.m., you don't have time to wait. The mask begins warming within minutes of opening the pouch.
Because at 3 a.m., you don't have time to wait.
Because at 3 a.m., you don't have time to wait. The mask begins warming within minutes of opening the pouch.
Because at 3 a.m., you don't have time to wait.
The mask reaches a gentle temperature of around 40–41°C.
It feels comfortably warm rather than hot, and stays warm for around 30 minutes.
The goal isn't intense heat. It's gentle warmth designed to support your body's natural wind-down process when you wake during the night. The mask reaches a gentle temperature of around 40–41°C.
It feels comfortably warm rather than hot, and stays warm for around 30 minutes.
The goal isn't intense heat. It's gentle warmth designed to support your body's natural wind-down process when you wake during the night.
It feels comfortably warm rather than hot, and stays warm for around 30 minutes.
The goal isn't intense heat. It's gentle warmth designed to support your body's natural wind-down process when you wake during the night. The mask reaches a gentle temperature of around 40–41°C.
It feels comfortably warm rather than hot, and stays warm for around 30 minutes.
The goal isn't intense heat. It's gentle warmth designed to support your body's natural wind-down process when you wake during the night.
Yes. Third Hour is made using skin-safe materials and is designed for short-duration use.
As with any warming product, discontinue use if you experience discomfort, and avoid using it on broken or sensitive skin. Yes. Third Hour is made using skin-safe materials and is designed for short-duration use.
As with any warming product, discontinue use if you experience discomfort, and avoid using it on broken or sensitive skin.
As with any warming product, discontinue use if you experience discomfort, and avoid using it on broken or sensitive skin. Yes. Third Hour is made using skin-safe materials and is designed for short-duration use.
As with any warming product, discontinue use if you experience discomfort, and avoid using it on broken or sensitive skin.
Yes.
Every mask is individually wrapped and single use, so you start with a fresh, clean mask every time.
No washing. No buildup. No residue. Yes.
Every mask is individually wrapped and single use, so you start with a fresh, clean mask every time.
No washing. No buildup. No residue.
Every mask is individually wrapped and single use, so you start with a fresh, clean mask every time.
No washing. No buildup. No residue. Yes.
Every mask is individually wrapped and single use, so you start with a fresh, clean mask every time.
No washing. No buildup. No residue.
Because it's designed to be ready every time you wake.
Every mask is individually wrapped, activates only when opened, and gives you a fresh, hygienic mask each night. There's nothing to wash, recharge or prepare. Because it's designed to be ready every time you wake.
Every mask is individually wrapped, activates only when opened, and gives you a fresh, hygienic mask each night. There's nothing to wash, recharge or prepare.
Every mask is individually wrapped, activates only when opened, and gives you a fresh, hygienic mask each night. There's nothing to wash, recharge or prepare. Because it's designed to be ready every time you wake.
Every mask is individually wrapped, activates only when opened, and gives you a fresh, hygienic mask each night. There's nothing to wash, recharge or prepare.
We know many people have already tried melatonin, magnesium, sleep apps and plenty of other solutions.
If Third Hour isn't right for you, our return policy is designed to make trying it as low risk as possible. Please see our Returns Policy below for full details. We know many people have already tried melatonin, magnesium, sleep apps and plenty of other solutions.
If Third Hour isn't right for you, our return policy is designed to make trying it as low risk as possible. Please see our Returns Policy below for full details.
If Third Hour isn't right for you, our return policy is designed to make trying it as low risk as possible. Please see our Returns Policy below for full details. We know many people have already tried melatonin, magnesium, sleep apps and plenty of other solutions.
If Third Hour isn't right for you, our return policy is designed to make trying it as low risk as possible. Please see our Returns Policy below for full details.
The Third Hour Ritual Shipping & Returns
Because the first minute after waking matters.
Keeping Third Hour within reach means there's nothing to think about. Simply reach over, open it, and put it on — before you're tempted to check the time or pick up your phone. Because the first minute after waking matters.
Keeping Third Hour within reach means there's nothing to think about. Simply reach over, open it, and put it on — before you're tempted to check the time or pick up your phone.
Keeping Third Hour within reach means there's nothing to think about. Simply reach over, open it, and put it on — before you're tempted to check the time or pick up your phone. Because the first minute after waking matters.
Keeping Third Hour within reach means there's nothing to think about. Simply reach over, open it, and put it on — before you're tempted to check the time or pick up your phone.
Zero Friction™ is the idea behind every part of Third Hour.
No charging.
No microwave.
No batteries.
No setup.
Just keep it beside your bed and use it the moment you wake. Zero Friction™ is the idea behind every part of Third Hour.
No charging.
No microwave.
No batteries.
No setup.
Just keep it beside your bed and use it the moment you wake.
No charging.
No microwave.
No batteries.
No setup.
Just keep it beside your bed and use it the moment you wake. Zero Friction™ is the idea behind every part of Third Hour.
No charging.
No microwave.
No batteries.
No setup.
Just keep it beside your bed and use it the moment you wake.
It's the simple system behind Third Hour.
2–4am — the moment you wake.
Use immediately — before your mind fully switches on.
30— around 30 minutes of gentle warmth while you settle back into sleep.
Simple enough to remember, even at 3 a.m. It's the simple system behind Third Hour.
2–4 — the moment you wake.
Use immediately — before your mind fully switches on.
30 — around 30 minutes of gentle warmth while you settle back into sleep.
Simple enough to remember, even at 3 a.m.
2–4am — the moment you wake.
Use immediately — before your mind fully switches on.
30— around 30 minutes of gentle warmth while you settle back into sleep.
Simple enough to remember, even at 3 a.m. It's the simple system behind Third Hour.
2–4 — the moment you wake.
Use immediately — before your mind fully switches on.
30 — around 30 minutes of gentle warmth while you settle back into sleep.
Simple enough to remember, even at 3 a.m.
Because the first minute after waking matters.
The longer you lie there, the easier it is to start checking the time, reaching for your phone, or getting caught up in your thoughts.
That's why every box reminds you:
When you wake, use immediately.
It's the simple habit at the centre of the Third Hour system. Because the first minute after waking matters.
The longer you lie there, the easier it is to start checking the time, reaching for your phone, or getting caught up in your thoughts.
That's why every box reminds you:
When you wake, use immediately.
It's the simple habit at the centre of the Third Hour system.
The longer you lie there, the easier it is to start checking the time, reaching for your phone, or getting caught up in your thoughts.
That's why every box reminds you:
When you wake, use immediately.
It's the simple habit at the centre of the Third Hour system. Because the first minute after waking matters.
The longer you lie there, the easier it is to start checking the time, reaching for your phone, or getting caught up in your thoughts.
That's why every box reminds you:
When you wake, use immediately.
It's the simple habit at the centre of the Third Hour system.
The 30-Minute Reset™ is the gentle warmth cycle that begins the moment you open the pouch.
It starts warming within seconds and provides around 30 minutes of gentle warmth while your body settles back into sleep.
Most people won't wear it for the full 30 minutes—they'll usually fall back asleep before then. The extra time is there so the warmth doesn't end too soon. The 30-Minute Reset™ is the gentle warmth cycle that begins the moment you open the pouch.
It starts warming within seconds and provides around 30 minutes of gentle warmth while your body settles back into sleep.
Most people won't wear it for the full 30 minutes—they'll usually fall back asleep before then. The extra time is there so the warmth doesn't end too soon.
It starts warming within seconds and provides around 30 minutes of gentle warmth while your body settles back into sleep.
Most people won't wear it for the full 30 minutes—they'll usually fall back asleep before then. The extra time is there so the warmth doesn't end too soon. The 30-Minute Reset™ is the gentle warmth cycle that begins the moment you open the pouch.
It starts warming within seconds and provides around 30 minutes of gentle warmth while your body settles back into sleep.
Most people won't wear it for the full 30 minutes—they'll usually fall back asleep before then. The extra time is there so the warmth doesn't end too soon.
You're not just using a mask.
You're building a new response to waking.
Using the same simple ritual over time helps your body become more familiar with what to do when you wake during the night. That's why the Complete Reset includes 56 nights. You're not just using a mask.
You're building a new response to waking.
Using the same simple ritual over time helps your body become more familiar with what to do when you wake during the night. That's why the Complete Reset includes 56 nights.
You're building a new response to waking.
Using the same simple ritual over time helps your body become more familiar with what to do when you wake during the night. That's why the Complete Reset includes 56 nights. You're not just using a mask.
You're building a new response to waking.
Using the same simple ritual over time helps your body become more familiar with what to do when you wake during the night. That's why the Complete Reset includes 56 nights.
Only if you wake.
Third Hour is designed for middle-of-the-night wake-ups, so simply keep it beside your bed and use it whenever you need it. The more consistently you follow the same response when you wake, the more familiar the ritual becomes. Only if you wake.
Third Hour is designed for middle-of-the-night wake-ups, so simply keep it beside your bed and use it whenever you need it. The more consistently you follow the same response when you wake, the more familiar the ritual becomes.
Third Hour is designed for middle-of-the-night wake-ups, so simply keep it beside your bed and use it whenever you need it. The more consistently you follow the same response when you wake, the more familiar the ritual becomes. Only if you wake.
Third Hour is designed for middle-of-the-night wake-ups, so simply keep it beside your bed and use it whenever you need it. The more consistently you follow the same response when you wake, the more familiar the ritual becomes.
Consistency matters.
Third Hour isn't about creating another bedtime routine. It's about replacing what you usually do when you wake at 3 a.m. with a simple, repeatable response. Over time, that response can become more familiar and automatic. Consistency matters.
Third Hour isn't about creating another bedtime routine. It's about replacing what you usually do when you wake at 3 a.m. with a simple, repeatable response. Over time, that response can become more familiar and automatic.
Third Hour isn't about creating another bedtime routine. It's about replacing what you usually do when you wake at 3 a.m. with a simple, repeatable response. Over time, that response can become more familiar and automatic. Consistency matters.
Third Hour isn't about creating another bedtime routine. It's about replacing what you usually do when you wake at 3 a.m. with a simple, repeatable response. Over time, that response can become more familiar and automatic.
Shipping & Returns Shipping & Returns
Orders are usually dispatched within 1–2 business days.
Delivery times depend on your location and will be shown at checkout. Orders are usually dispatched within 1–2 business days.
Delivery times depend on your location and will be shown at checkout.
Delivery times depend on your location and will be shown at checkout. Orders are usually dispatched within 1–2 business days.
Delivery times depend on your location and will be shown at checkout.
If you're not completely satisfied with your purchase, we're here to help.
Please visit our Returns Policy page for the latest eligibility, return timeframes and refund information. If you're not completely satisfied with your purchase, we're here to help.
Please visit our Returns Policy page for the latest eligibility, return timeframes and refund information.
Please visit our Returns Policy page for the latest eligibility, return timeframes and refund information. If you're not completely satisfied with your purchase, we're here to help.
Please visit our Returns Policy page for the latest eligibility, return timeframes and refund information.
Still have questions?
Still have questions?
Can't find what you're looking for? Reach out directly and we'll get back to you within 1 business day.
Can't find what you're looking for? Reach out directly and we'll get back to you within 1 business day.