Shipping & Returns

# Shipping & Returns Policy

This **Shipping & Returns Policy** explains how **Third Hour** processes orders, ships products, handles delivery issues, and manages eligible returns and refunds. By placing an order through our website, you agree to the terms described below.

**Last updated: May 2026**

> **Publishing note:** This policy has been adapted for Third Hour from the provided source reference. Before publishing, Third Hour should confirm the final shipping regions, carrier names, delivery windows, free-shipping threshold, return address, legal entity details, and any jurisdiction-specific consumer rights requirements.

## 1. Order Processing

All orders are processed within **1 to 2 business days**, excluding weekends and holidays, after you receive your order confirmation email. Once your order has shipped, you will receive a separate shipping notification with available tracking information.

Pre-ordered or back-ordered items, if offered, are processed within **2 to 3 business days** after the items arrive in stock. If your order contains both in-stock and pre-order items, fulfillment timing may vary depending on product availability.

| Order Stage | What Happens | Typical Timing |
|---|---:|---:|
| Order placed | You receive an order confirmation email with your order details. | Immediately after checkout |
| Order processing | Third Hour prepares and packs your order for shipment. | 1 to 2 business days |
| Pre-order processing | Pre-ordered items are prepared after inventory arrives. | 2 to 3 business days after arrival in stock |
| Shipment notification | You receive a shipping confirmation email when your order ships. | After fulfillment is completed |

Successfully placed orders will receive an email confirmation with order details. If you do not receive an email, please check your spam or promotions folder first. If you still cannot locate your confirmation, please contact us at **support@thirdhour.com** for assistance.

## 2. Shipping Rates and Delivery Options

Shipping charges for your order are calculated and displayed at checkout. Available shipping methods, delivery estimates, and final shipping costs may vary based on your shipping destination, order value, selected delivery method, and total order weight.

| Shipping Option | Estimated Delivery Window | Price |
|---|---:|---:|
| Standard shipping for orders under **$99** | 2 to 10 business days | Calculated at checkout |
| Standard shipping for orders over **$99** | 2 to 10 business days | Calculated at checkout or free where eligible |
| Expedited shipping | 2 to 4 business days | Based on destination and total order weight |
| Priority shipping | 1 to 2 business days | Based on destination and total order weight |

> **Unknown to confirm before publishing:** The source reference includes a **$99** order threshold and several delivery windows. Third Hour should confirm whether this threshold, the free-shipping rule, and each estimated delivery window are final for the store.

Delivery estimates are provided as guidance only. We are not responsible for delays caused by shipping carriers, customs processing, weather, service disruptions, incorrect addresses, failed delivery attempts, or other events outside our reasonable control.

## 3. Domestic Shipping

Where domestic shipping is available, orders are processed within **1 to 2 business days**, excluding weekends and holidays. Shipping options and rates will be shown at checkout before you complete your order.

If Third Hour offers free shipping promotions, eligibility will be determined by the order value, destination, promotional terms, or other conditions shown at checkout. Free-shipping eligibility may change from time to time without notice.

## 4. International Shipping

Third Hour may offer international shipping to selected destinations where available. International orders are generally processed within **2 to 3 business days**, excluding weekends and holidays. Pre-ordered items are processed within **2 to 3 business days** after arriving in stock.

| International Shipping Option | Estimated Delivery Window | Price |
|---|---:|---:|
| International economy shipping | 20 to 30 business days | Based on destination and total order weight |
| International express shipping | 30 to 45 business days | Based on destination and total order weight |
| Extended international delivery | Up to 45 business days | Based on destination and total order weight |

The available carriers, delivery windows, and international shipping rates will be displayed at checkout where applicable. International customers are responsible for ensuring that the products ordered can lawfully be imported into the destination country.

> **Unknown to confirm before publishing:** The source reference named several specific carriers. This Third Hour version keeps the carrier language general so the policy remains accurate unless and until Third Hour confirms its final carrier partners.

International orders may be subject to customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country. These charges are not included in the product price or shipping cost unless expressly stated at checkout. Customers are responsible for any applicable import charges required by local authorities.

## 5. Address Accuracy and Order Changes

Please review your shipping address carefully before placing your order. Third Hour is not responsible for non-delivery, delayed delivery, or returned shipments caused by incorrect, incomplete, or outdated address information provided at checkout.

If you need assistance with your order or need to request an address change, please contact us immediately at **support@thirdhour.com**. We will do our best to help, but we cannot guarantee that changes can be made after an order has been processed or shipped.

If an order is returned to us because of an incorrect or incomplete address, we may refund the original order amount **excluding shipping fees**, where applicable, and ask that you submit a new order using the correct address. Any reshipment costs may be the customer’s responsibility unless otherwise required by law.

## 6. Shipping Carrier Delays

Once an order has been transferred to the shipping carrier, delivery timing is controlled by the carrier. Although we will assist where reasonably possible, Third Hour is not responsible for shipping carrier delays, customs delays, missed delivery attempts, regional service interruptions, weather-related delays, or other circumstances outside our direct control.

If your tracking information shows that your package is delayed, please allow additional time for the carrier to update its tracking system. If you believe your package is lost or significantly delayed, contact us at **support@thirdhour.com** with your order number so we can review the issue.

## 7. Returns Eligibility

We accept eligible returns up to **14 days after delivery**, provided that the item is unused, unworn, unwashed, undamaged, and returned in its original condition with all original packaging, tags, accessories, and included materials, where applicable.

| Return Requirement | Policy |
|---|---|
| Return window | Returns must be requested within 14 days after delivery. |
| Product condition | Items must be unused and in original condition. |
| Packaging | Original packaging and included materials should be returned where applicable. |
| Return shipping | Return shipping costs are generally the customer’s responsibility unless the item arrived damaged, defective, or incorrect. |
| Refund amount | Approved refunds are generally issued for the eligible item amount, minus original shipping costs where applicable. |

Items that are used, damaged after delivery, missing required packaging, returned outside the return window, or otherwise ineligible under this policy may be rejected or may qualify only for a partial refund at our discretion, unless otherwise required by applicable law.

## 8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email us as soon as possible at **support@thirdhour.com** with your order number and clear photos of the item’s condition, packaging, and shipping label where applicable.

We review these issues on a case-by-case basis and will work toward a fair and satisfactory solution. Depending on the circumstances, this may include a replacement, refund, store credit, or another remedy permitted by applicable law and store policy.

## 9. Refund Process

After your return is received and inspected, we will send you an email confirming that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed to your original payment method. The time required for the credit to appear may vary depending on your payment provider, card issuer, bank, or checkout method.

Original shipping costs are generally non-refundable unless the return is due to a Third Hour error, damaged item, defective item, incorrect item, or another circumstance where a refund is required by applicable law.

## 10. Order Process Summary

The order process below summarizes how Third Hour typically handles purchase confirmation, fulfillment, and shipping communication.

| Step | Process |
|---:|---|
| 01 | Orders are processed in 1 to 2 business days, excluding weekends and holidays. Pre-ordered items are processed within 2 to 3 business days after arriving in stock. |
| 02 | Successfully placed orders receive an email confirmation with order details. If you have not received an email, please check your spam folder or contact us for confirmation. |
| 03 | If you have questions about your order, please contact us right away at **support@thirdhour.com**. We may be unable to make changes once the order has shipped. |
| 04 | Please double-check that the shipping address entered at checkout is correct. We are not liable for non-delivery caused by address errors provided by the customer. |

## 11. Frequently Asked Questions

### Is shipping free?

Shipping costs and any free-shipping eligibility are displayed at checkout. The source reference includes a **$99** threshold, but Third Hour should confirm whether this threshold applies before publishing this policy.

### How long does it take to receive my order?

Processing generally takes **1 to 2 business days** for in-stock items. Delivery timing depends on the shipping method selected at checkout, destination, carrier performance, and whether the order is domestic or international.

### How will my order be shipped?

Available shipping methods and carriers will be shown at checkout where applicable. After your order ships, you will receive a shipping confirmation email with tracking information if tracking is available for your selected shipping method.

### What are your shipping costs?

Shipping costs are calculated and displayed at checkout based on the order destination, selected shipping method, order value, and total order weight.

### My order has already shipped, but I need to update the address. What should I do?

Please contact us immediately at **support@thirdhour.com** with your order number and the requested address update. We cannot guarantee changes after shipment, but we will assist where possible. If the package has already been transferred to the carrier, you may also need to contact the carrier directly.

## 12. Contact Information

Questions about shipping, returns, damaged items, order changes, or refunds should be sent to us at **support@thirdhour.com**.