What is the last date to order for Christmas?
Friday 27 November 2026. Orders confirmed and paid by then are dispatched by Friday 4 December. If you'd like your logo on the note, please order by Friday 20 November.
What is the minimum order?
Ten gifts. For fewer than ten, you're welcome to order from our website as usual.
Can I mix different gifts in one order?
Yes. Many companies choose one gift for the team and another for managers or clients. Your price is set by the total number of gifts in the order.
Our team works remotely. What's easiest?
Third Hour e-Gift Cards. You place one order on one invoice, and each person is emailed their own card with your message. They choose their own ritual on our website and it's posted straight to them. There's no address list to collect, and you can order up to Thursday 24 December.
How do we pay?
You receive one tax invoice. Payment is in full by bank transfer before your order is dispatched.
Can you deliver direct to each staff member?
Yes. Delivery to one office address is included. Delivery direct to each person is $15 per address, ex GST. We send you a simple spreadsheet for the addresses, due by Friday 27 November.
Can we add our logo?
Yes, on the printed note, for orders of 25 gifts or more. The gift itself stays as it is.
How does the mask work?
Each mask is individually sealed, with air-activated warmth that activates automatically. Open the packet and it starts warming on its own: gentle warmth begins within a minute and lasts around 30 minutes. No charging, no cords, no microwave, and each mask is designed for one use.
Can they take it travelling?
Yes. The masks are light and flat, so they slip into a carry-on or handbag for flights, the drive home for Christmas and hotel rooms. The Seven-Night Gift with Travel Pouch is made for exactly that.
What if a gift arrives damaged?
Tell us and we'll replace it.
Where do the gifts ship from?
From Melbourne, with Australia Post.
We missed the date. Can you still help?
Possibly. After 27 November we can take orders to one office address, if stock and time allow, up to Friday 11 December. Send the form and we'll tell you straight away. e-Gift Cards can be ordered up to Thursday 24 December.